Rental Agreement, Credit Card Authorization, and Damage Waiver
Thanks for your business and we hope you enjoy your stay in our luxury property.

CANCELATIONS & REFUNDS:
Cancellations through all platforms except Airbnb as follows. If you
cancel up to 60 days before your stay, there is a 100% refund. For bookings canceled up to 30 days
in advance, you will receive a 50% refund. For bookings canceled 30 days or less in
advance there is 0% refund.

Security Deposit Waiver Fee:
The Deposit Waiver covers unintentional damage or loss, up to $1,500 per stay. The policy
does not cover intentional acts of a guest, gross negligence, or willful destruction of the owner’s
property. Guests must report any loss or damage to the property or its contents to Management
Company Staff, during time of stay. Damage or loss found after departure will not be covered
and will be billed to the credit card on file. The sleeping capacity for this property is limited to the
number of beds provided, so twin beds sleep 1 guest; double, queen and king beds sleep 2 guests
each. Extra guests beyond the maximum sleeping capacity are not allowed without the expressed
written permission in advance by Casago Snowshoe. Often, extra sleeping capacity is not possible
at this property. Each additional guest exceeding the maximum sleeping capacity for this property
will incur a charge of 10% of the nightly rental rate, per guest, and will be charged to the credit card
provided above.
Terms include a No Tolerance policy regarding excessive noise, parties, or disturbing neighbors.
Please make sure you are comfortable with our Terms as they are strictly enforced.

RESERVATIONS:
All Reservations are subject to Management and Property Owner approval.
Online rates are subject to change without notice. Should there be ANY issues with the reservation,
you will be contacted within 48 hours.

PROPERTY:
Guest rents, for vacation purposes only, the furnished real property and improvements
described.

ARRIVAL & DEPARTURE:
Check-in time is no earlier than 4:00 PM on arrival date. This time may
be delayed should unforeseen circumstances arise. Check-out time is NO LATER than 10:00 AM on
the departure date. Early Check in and Late Check Out options are available for an additional fee if
available (Not an option during Peak Times). If Early Check and/or late check out are approved, you
will get a email confirmation from the reservation team.

PAYMENTS:
Guest voluntarily agrees to pay an earnest deposit of 50% at the time of booking and
the final payment 30 days prior to arrival. Balance Payment is due 30 Days before Arrival and will be
charged automatically to same credit card used, unless communicated otherwise. Within3 0 Days of
Arrival, Total Cost is due to reserve property. Casago strongly encourages guest(s) to purchase

Travelers Insurance to help minimize any losses you may suffer from cancellations that occur after
reservation becomes firm/non-refundable.

CANCELATIONS & REFUNDS:
Cancellations through all platforms except Airbnb as follows. If you
cancel up to 60 days before your stay, there is a 100% refund. For bookings canceled up to 30 days
in advance, you will receive a 50% refund. We will refund the cancellation fee if we are able to re-
rent the property on the previously reserved dates. For bookings canceled 30 days or less in
advance there is 0% refund.

UNAVAILABILITY:
For any reason beyond the control of Management, the Premises become
unavailable, Management may substitute a comparable unit or cancel this Agreement and refund in
full all payments made by Guest.

STRICT NOISE ORDINANCE:
The town of Snowshoe has a strict noise ordinance that must be
followed. No loud noises, music, and loud vehicles are allowed between the hours of 10:00 pm and
7:00 am. Please note if these are not followed you can be fined and asked to vacate the property.

APPROVED GUESTS AND USE:
The Premises are for the sole use as a personal vacation
residence by Approved Guests. Reserving Guests is responsible for any guests that use the
property during the term of this agreement. Guests may not exceed Max Occupancy for Property at
any time. If the Premises are used, in any way, by more than max allowed guests, (i) Guest and all
others may be required to immediately leave the Premises or be removed from the Premises; (ii)
Guest is in breach of this Agreement; and (iii) Guest forfeits its right to return of any monies
collected.

OCCUPANCY:
Approved Guests are persons who will occupy the Premises. No unlawful activity or
any other activity that constitutes a nuisance is permitted on Premises. Approved Guests take full
responsibility for all lost or broken items, and any damages to the Property of any kind.

CLEANING:
Premises will be delivered to Guests in a professionally cleaned condition. Upon
termination of occupancy, Casago Snowshoe will arrange for a professional cleaning service to
clean Premises. Guest is responsible for the cost of this cleaning. Cleaning fee is mandatory and
nonrefundable. Should Guest use and activity require more than regular cleaning services, Guest
will be charged for associated excess costs.

Pets:
Applies only to homes which are designated Pet Friendly: Pets are limited to two, medium sized,
house broken dogs. All other animals are not allowed. Pets found in non-pet properties are
forbidden and will result in immediate eviction without refund and incur a $250.00 charge to the
credit card on file. Pet damages are not covered by the Damage Waiver Fee and your credit card
will be billed if there is damage to the unit caused by your pets.

NO SMOKING:
No smoking is allowed on the Premises. If smoking does occur on the Premises, (i)
Guest is responsible for all damage caused by the smoking including, but not limited to, stains,
burns, odors and removal of debris; (ii) Guests may be required to immediately leave the Premises,
or be removed from the Premises; (iii) Guest is in breach of this Agreement.

CONDITION OF PREMISES:
Guest shall, on arrival, examine the Premises, all furniture,
furnishings, appliances, fixtures and landscaping, if any, and shall immediately report, in writing, if
any are not in operating condition or are in disrepair. Reporting repairs does not give Guest the right
to cancel this Agreement or receive a refund of any payments made.

LOST ITEMS OR LEFT ITEMS:
Management assumes no responsibility for lost, stolen, or
abandoned items. Reasonable effort will be made to contact the Guest for return. There will be a
$25.00 handling charge plus shipping costs for any found items returned at Guest’s request.
Management shall not be held liable for the condition of said items. Any items not claimed for longer
than 30 days, may be donated or sold.

MAIL SERVICES:
Packages may be shipped to our office. Casago Snowshoe 562 Cass
Road,Slatyfork, W.V. 26291. Please make arrangements to pick them up at our office by calling 304-
572-2121

*Casago Snowshoe is not responsible for any lost, damaged or delayed deliveries. Returning late
deliveries after a guest has left Snowshoe will incur an additional fee, plus cost of shipping.

MAXIMUM OCCUPANCY:
No guests more than the maximum occupancy specified in the rental
agreement shall occupy the property. Breach of this will result in immediate termination of the rental
agreement with a forfeiture of the entire rental amounts and or security deposit.

NO PARTIES:
All our rentals are in residential areas and may NOT be used for weddings,
receptions, parties, or large gatherings. Any disruptive events could result in the eviction and
forfeiture of the entire rental amount and security deposit.

ILLEGAL SUBSTANCES:
No illegal substances are allowed in the rental, and minors should not be
in possession of alcohol. Violations will result in eviction from the property and no refunds will be
issued.

TV/CABLE/INTERNET/SATELLITE:
No refund shall be given for number of devices, outages,
content, or lack of content or personal preferences about cable/internet/satellite service. Services
are provided as a convenience only and are not integral to this agreement. No refund shall be given
for outages, content, lack of content, speed, access problems, lack of knowledge of use, or personal
preferences about service.

AIR CONDITIONING/HEATING:
Most rentals are not equipped with air conditioning. If so equipped,
and if not regulated otherwise, Guest agrees that Air conditioning shall not be set below 72 degrees
and heat shall not be set above 78, and that the fan setting shall be “Auto”. Doors and windows shall
be closed when either heat or air conditioning is in operation. There are no refunds for lack of, or
malfunctioning HVAC units.

Spa Addendum:
If your property includes a spa.
In addition to the specific language entitled “Spas” in this Casago Reservation Agreement,
please be informed Casago, and its employees and representatives, cannot warrant, guarantee,
or promise that any given time, will be heated to the subjective opinion of the Guest(s).

In Winter months, Casago can provide no guarantee that the spa will be heated perfectly, during
each day of the Guest(s) reservation. Additionally, Casago cannot warrant, guarantee, or
promise that the heater will not fail, or need repair, at any time of the Guest(s) reservation.

Whereas Spa temperatures are not always within Casago’s control, Casago cannot guarantee
that Spa equipment will not fail or require repair, Casago is not obligated to provide a credit,
refund, or concession to Guest(s) under these circumstances.

Casago will however dispatch a technician within Forty-Eight (48) hours of Guest(s) reporting,
via phone call and leave a message through the Casago office, to report and or notify Casago of
a spa problem.

SYSTEM(S) FAILURES:
In the event the rental unit sustains a failure of a system, including but not
limited to water, sewer, septic, electrical, gas, plumbing, mechanical, appliances, heat pump,
ventilating, pool, hot tub or other system or structural systems, neither the property owner nor the
Management shall be liable to Guest for damages, and no refunds will be given for such failures.
However, Management will make an effort to promptly repair or replace the failed system or
equipment, and in such event, Guest agrees to permit Manager or its service provider to have
reasonable access to the property to inspect and make such repairs.

UNFORESEEN OCCURRENCES:
Management will not assume liability for any loss, damage or
inconvenience caused by but not limited to the following: weather conditions, natural disasters,
pests, construction, acts of God, or other reasons beyond its control. There shall be no refunds
available as such instances are beyond the control of Management. It is highly recommended that
guests consider travel and/or rental insurance.

RULES; REGULATIONS:
NO COMMERCIAL USE. Guest agrees to comply with all rules and
regulations that are at any time posted on the Premises or delivered to Guest. Guest shall not, and
shall ensure that Guest and licensees of Guest shall not: (i) disturb, annoy, endanger, or interfere
with other Guests of the building in which Premises is located or its neighbors; (ii) use the Premises
for any commercial or unlawful purpose including, but not limited to, using, manufacturing, selling,
storing, or transporting illicit drugs or other contraband; (iii) violate any law or ordinance; or (iv)
commit waste or nuisance on or about the Premises.

MAINTENANCE & REPORTING:
Guest shall properly use, operate and safeguard the Premises
including, if applicable, any landscaping, furniture, furnishings, appliances and all mechanical,
electrical, gas and plumbing fixtures, and keep them clean and sanitary. Guest shall immediately
notify Management of any problem, malfunction, or damage. Guest shall pay for all repairs or
replacements caused by Guest, excluding ordinary wear and tear. Guest shall pay for all damage to
the Premises as a result of failure to report a problem, malfunction or damage in a timely manner.

ENTRY:
Management and Managements representatives and agents have the right to enter the
Premises, at any time, (i) for the purpose of making necessary or agreed repairs, decorations,
alterations, improvements, for maintenance or to supply necessary or agreed services; (ii) to verify
that Guest has complied with the terms of this Agreement; or (iii) in case of emergency.
Management and Managements representatives and agents have the right to enter the Premises,
upon reasonable notice of at least 24 hours, to show the Premises to prospective or actual
purchasers, tenants, mortgages, lenders, appraisers, or contractors.

PARKING:
During winter, snow removal from the driveway is provided automatically. But during
severe storms, please be patient with the drivers as they are doing all they can to keep up with
accumulation. Be sure you know the laws regarding winter parking. Do not park in the street! Your
car will get a ticket and/or be towed! Driving conditions may be hazardous as well. Be prepared.
Many homes are in HOA’s that do not allow parking on the street even during the summer.

TERMINATION OF OCCUPANCY:
Upon termination of occupancy, Guest shall: (i) return all copies
of all keys or opening devices to the Premises, including any common areas; (ii) vacate the
Premises and surrender it to Management empty of all persons at agreed upon time; (iii) vacate
any/all parking and/or storage space; and (iv) deliver the Premises to Management in the same
condition less ordinary wear and tear as received upon arrival.

WEATHER/MOTHER NATURE:
Casago Snowshoe cannot be held responsible for circumstances
beyond our control. This includes excessive noise from construction or public/private events,
wildfire/smoke, weather related interruptions, road closures, lack of snow, frozen pipes, interruption
of services and utilities or unexpected appliance breakdown. Properties that are listed as Ski-in/ Ski –
out, Ski Access, Walk to ski, and the ski accessible homes are subject to weather and Casago
Snowshoe cannot be held responsible weather/snow conditions that make these homes ski
accessible.

PERSONAL PROPERTY AND INJURY:
(i) Owner Insurance: Guest personal property, including
vehicles, are not insured by Owner or, if applicable, HOA, against loss or damage due to fire, theft,
vandalism, rain, water, criminal or negligent acts of others, or any other cause. Owner/Management
does not insure against personal injury to Guest, guests, or licensees due to any reason other than
the condition of the Premises. (ii) Guest Insurance: Management recommends that Guest carry or
obtain insurance to protect Guest and licensees and their personal property from any loss or
damage. (iii) Indemnity and Hold Harmless: Guest agrees to indemnify, defend and hold harmless
Owner and Management from all claims, disputes, litigation, judgments, costs and attorney fees
resulting from loss, damage or injury to Guest or licensees or their personal property.

MEDIATION:
Guest agrees to mediate any dispute or claim arising out of this Agreement, or any
resulting transaction, before resorting to arbitration or court action. Mediation fees, if any, shall be
divided equally among the parties involved.

JOINT AND INDIVIDUAL OBLIGATIONS:
If there is more than one Guest, each one shall be
individually and completely responsible for the performance of all obligations under this Agreement,
jointly and individually with every other Guest.

ENTIRE CONTRACT:
Time is of the essence. All prior agreements between Owner and Guest are
incorporated in this Agreement, which constitutes the entire contract. It is intended as a final
expression of the parties` agreement and may not be contradicted by evidence of any prior
agreement or contemporaneous oral agreement. The parties further intend that this Agreement
constitutes the complete and exclusive statement of its terms, and that no extrinsic evidence
whatsoever may be introduced in any judicial or other proceeding, if any, involving this Agreement.
Any provision of this Agreement that is held to be invalid shall not affect the validity or enforceability
of any other provision in this Agreement. The waiver of any breach shall not be construed as a
continuing waiver of the same or any subsequent breach. This Agreement shall be governed and
construed in accordance with the laws of the State of West Virginia and Summit County. Summit

County shall have personal jurisdiction over the parties and the county in which the Premises is
located shall be the forum for any legal action brought in relation to this Agreement.

RELEASE:
In consideration of the right to visit the home, Guest agrees to release to the fullest
extent allowed by law, Owner and its Management, members, officers, associates, employees,
agents, representatives, attorneys, assigns, and affiliates (collectively, the Affiliates) from all liability
or responsibility of any kind whatsoever for any personal injury, death, property damage or other loss
sustained by me, my minor children, any guest identified on this form, or any guest or person
allowed onto the property during my rental dates as a result of my, my childrens or the guests
participation in a visit to the home, due to any cause whatsoever, including without limitation
negligence on the part of Owner or Management. I understand that this release will bind my heirs,
administrators, executors, and any other person or entity seeking to claim under or through me.

BY SIGNING BELOW RENTER AGREES TO RULES, REGULATIONS, & OTHER LISTED
ABOVE.